24h
CUSTOMER SERVICE 24H
05:30–21:00 +372 6058887; +372 55603687
20:00–05:30 +372 58856336
Instructions and Conditions for Purchase of Passenger Tickets

General Information

The conditions of online purchase and sale of passenger tickets through the online passenger tickets booking system of JSC aviation company Transaviabaltica (registry code 159973821, located at Karmelava, Kaunas dist. LT-54460, Republic of Lithuania), hereinafter referred to as “Air Carrier“, have been established according to the Consumer Protection Act, the recommendations of Estonian and Lithuanian Chambers of Commerce and Industry, the codes concerning international e-commerce and the Air Carrier’s Conditions of Carriage for Passengers and Baggage. The sale of passenger tickets takes place within the framework of the project Saartelennuliinid and applies only to the flights of the Air Carrier. The sale and purchase service of the passenger tickets is organised and provided by the Air Carrier's authorized representative and cooperation partner OÜ Razoone (registry code 11010237), hereinafter referred to as the “Seller “.

The Air Carrier's application for the online purchase of passenger tickets through the online passenger tickets booking system (hereinafter referred to as “Airlink “) is managed by the Seller, who is also the provider of the web services.

Ticket Purchase Instructions

The booking of a passenger ticket is confirmed only after the immediate online payment for the passenger ticket!

By opening the web site of the Air Carrier's project Saartelennuliinid, located at the address http://www.saartelennuliinid.ee and by clicking on the "Buy a Ticket" field on the taskbar, the ticket buyer can start an online purchase of passenger tickets. For the purchase of passenger tickets, the departure and airport of destinations must be chosen from among the airports listed in the system, as well as the departure date and the number of passengers (the corresponding number of passengers for each ticket category). A price bracket suitable for the passenger (FIX or FLEX ticket) must be selected for a convenient flight and flight time. NB! In the case of a round trip, the right return route must be selected. The system automatically selects a morning flight as the return flight. In the next stage, the ticket buyer enters the details of the passenger(s): surname, given name, e-mail address, (mobile) telephone number and country. When entering the passenger's given name and surname, it is not advisable to use special letters (x, y ...). Business passengers have the possibility to add company details. The system will issue a purchase invoice for the accounting of the business passenger’s company. In order to complete the ticket purchase, the ticket buyer will verify the booking details. To complete the ticket purchase buyer has to check the necessary booking details. "Payment method" (Credit Card or Bank Link) has to be chosen from pop-up menu to complete the purchase. Examine the terms and conditions of the ticket purchase and click on the corresponding square to notify acceptance of the terms and conditions of the ticket purchase. NB! For getting acquainted with the ticket purchase rules, click on the text "GENERAL CONDITIONS", and if you click on the square next to it, you agree with the Air Carrier's terms and conditions and rules. By clicking on the "Pay Now" field, the ticket buyer is directed according to their choice either to the secure payment site of the e-money institution Paysera or to the secure credit card payment link of Swedbank NETS. The e-money institution Paysera allows payment via bank links, Swedbank allows payments by credit or debit card (Eurocard/MasterCard, Visa, Visa Electron, Maestro) with the issuer's authorization for use in Internet. When paying via bank links, it is definitely necessary to make sure that the correct country of payment has been selected. By default setting, the country is Estonia. After making the payment, the ticketing system issues a booking confirmation to the passenger. At the end of the booking process, a booking confirmation, a payment confirmation and an electronic flight confirmation will be sent to the passenger's e-mail address (an invoice to business passengers). The Air Carrier shall issue only electronic passenger tickets. It is not necessary to print out the flight confirmation. For checking in at the Check-in, presenting an ID card or a passport is sufficient. A passenger who has bought a low fare passenger ticket must hold, and provide upon request, a document certifying the right for the preferential price. See the "Price list" field on the taskbar on the website of Saartelennuliinid. The latter does not hold good for passengers who have bought a ticket at a campaign price.

Ticket Categories and Prices

FIX ticket or a regular ticket is a fixed ticket that cannot be refunded, replaced or changed. The passenger’s name on the regular ticket can be changed by notifying the Seller about it at least two hours before the flight departure. The passenger’s name can be changed only once for each booking. In the case of a round trip booking, the change of the passenger’s name applies to the booking in full. The change of the passenger’s name is free of charge.

FLEX ticket is a dynamic ticket that can be refunded, replaced and changed. Changing, replacing or refunding the ticket is free of charge. The Seller must be notified of the change request at least two hours before the flight departure. Upon returning a FLEX ticket, 50% of the cost of ticket will be refunded. The fare will be returned to the same account / payment card wherefrom the Seller received the fare. The notifications must be sent to the Seller by e-mail at the address [email protected]liinid.ee or by calling on the phone number +372 58856336.

PS! A discount ticket (65-year-old or older passenger, severely disabled passenger and pupils and students) must be booked on a separately. A discount will not apply if you book a discount ticket with adult fare!

Taxes, Fees, Charges

All taxes, fees and charges are included in the passenger ticket price. Changes in taxes, fees or charges may change the ticket price. When using special payment options such as SMS BANK or a ticket purchase option made via WebMoney, a surcharge of considerable amount may be added by the service provider when performing the transaction. Read the conditions of the use of the payment options above carefully before using the payment option!

Ticket Purchase Agreement

Purchase Agreement - a passenger ticket between the Air Carrier and the Ticket Buyer – shall enter into force from the moment the Ticket Buyer has paid for the passenger tickets and the payment has come in to the Seller's account, after which the Air Carrier confirms the booking (the Ticket Buyer receives an e-mail about the booking status with the subject "Airlink booking confirmation No. XXXXX"). From that moment, all the prices and other terms and conditions shall be final and binding for the Seller and the Ticket Buyer.

Complaints and Disputes

The Air Carrier and the Seller shall act in accordance with valid consumer protection legal provisions. Complaints shall be made to the e-mail address [email protected]. Resolution of complaints shall be confidential.

The Seller must confirm the receipt of the complaint within five working days and notify the Ticket Buyer of the duration of the discussion and the course of the procedure.

The Air Carrier and the Seller are aware of the economic value of the claim and the disproportion of the costs arising from the legal resolution of disputes. This is the main reason for them to try not to initiate legal proceedings. Thus, the Air Carrier and the Seller will give their best to resolve any disputes by mutual consent.

Discharge from Liability

The Air Carrier and the Seller shall do their best to ensure that the information on their website Saartelennuliinid.ee is up to date and accurate. However, the ticket prices may change so fast that the Air Carrier and the Seller are not able to change the information on the website in a timely manner. The Air Carrier shall in any case notify the Ticket Buyer of the changes and find the best solution for improving the situation.

Safety of Ticket Purchase and Protection of Personal Data

The Seller shall use appropriate technology and organisational measures to protect the transfer and recording of personal data and payments.

Swedbank monitors the security of authorizations and transactions made with credit cards. The credit card authorizations are made in real time and include an immediate verification of data by the bank. Card details are not saved on the Air Carrier's server. The Air Carrier undertakes not to permanently save personal data when the user enters the data (surname, given name, phone number, e-mail address) of the passenger(s) during each booking. The payment will be made through the website of Airlink and the e-money institution Paysera. The Air Carrier shall use personal data only for the purpose of execution of a purchase order by sending the invoices and travel confirmations, as well as information in case of changes in flight times or flight cancellations. The user data shall not be disclosed under any circumstances to unauthorized persons.

Price list, Flight Plan, Travel Information

You can familiarize yourself with the air fares and the prices of incidental services by clicking on the "Price list" field on the taskbar of Saartelennuliinid website.

You can familiarize yourself with the flight plan by clicking on the "Flight plan" field on the taskbar of Saartelennuliinid website.

You can familiarize yourself with general and special conditions for the passenger, including the terms and conditions of refunding a ticket by clicking on the "Travel info" field on the taskbar of Saartelennuliinid website.

Contact information of the Seller:

Lõõtsa 6, Tallinn, 3rd floor, room 329

General phone: +372 7751 635

Information line:

During the daytime (05:30 – 20:00 ) +372 605 8887 or +372 55603687 at other times +372 5885 6336 (after 20:00) e-mail: [email protected]

Have a safe flight!

The Air Carrier, under these general conditions and other instructions and regulations published on the website www.saartelennuliinid.ee, is JSC aviation company Transaviabaltika, 159973821, Karmelava, Kaunas dist. LT-54460, Lithuania, hereinafter referred to as “Air Carrier “.

 

The Air Carrier's conditions of carriage apply only to those flights or flight segments in which case the carrier designator code has been marked in the carrier's cell on the ticket. The Air Carrier's designator code is KTB.

These conditions of carriage are not applicable if they are contrary to the Air Carrier's tariff rates or the applicable legal provisions. In such a case, these tariff rates or legal provisions shall prevail.

If any provision of these conditions of carriage is not valid according to the applicable law, the remaining provisions shall nevertheless remain valid.

Unless otherwise provided in these conditions of carriage, these conditions of carriage shall prevail in case of conflict between these conditions of carriage and other rules of the Air Carrier.

The Air Carrier shall provide transportation service only for the passenger whose name appears on the ticket, and you may be required to present a relevant identification document. The ticket is not transferable.

Some tickets may be sold at preferential prices and may be partially or completely non-refundable. You should choose the air fare best suited to your needs. Also, you should ensure that you have the appropriate insurance for cases if you need to cancel your ticket.

The passenger is required to present to the Air Carrier a valid e-mail address and phone number, so that it would be possible to contact the passenger before the flight departure. If any interruptions in air traffic can be anticipated, the passenger will be contacted by telephone or e-mail. Immediate information will also be available on the website www.saartelennuliinid.ee. In case of flight cancellation or delay, the ordinary procedures of tendance apply in accordance to Regulation EU261/2004. Passengers will be notified of changes in the flight plan by e-mail.

The Air Carrier shall use only electronic passenger tickets. For checking in, presentation of passport or ID card together with the booking number from the order confirmation will be sufficient. The passenger shall present a document with a photograph wherein the name written corresponds to the name in the booking. A passenger who fails to present a document cannot be checked in for the flight. In such cases the cost of ticket will not be refunded. A passenger travelling with a low fare ticket must carry a relevant document that certifies receiving the rightful concession for travelling with a low fare ticket.

If the passenger arrives at the airport after the completion of check-in, the ticket shall be considered used. The cost of a ticket that has not been previously annulled will not be refunded. A passenger is obliged to arrive at the airport in time for check-in.

Children under 2 years of age travel free of charge.

PS! A discount ticket (65-year-old or older passenger, severely disabled passenger and pupils and students) must be booked on a separately. A discount will not apply if you book a discount ticket with adult fare!

The maximum weight of checked baggage is 15 kg per passenger, the maximum weight of cabin baggage is 5 kg. The Air Carrier shall not be liable for poorly packed or fragile baggage. The Air Carrier shall not be liable for any reasonable scratches or stains caused by weather conditions that may appear on the baggage during transportation. The checked baggage must be weathertight. The Air Carrier shall not be liable for valuables in the checked baggage (keys, computers, jewellery, money, etc.). The Air Carrier assumes that the baggage includes clothing, hygiene items and other usual things needed for travel. As a rule, the Air Carrier will not transport particularly valuable baggage.

The Air Carrier will do its best to transport the passengers and their baggage to the destination within the time indicated on the ticket. The flight plan may be changed without advance notice.

The Air Carrier operates an air service between two airports, and we do not have contractual relationships with other air carriers for connecting flights. Therefore, it is not possible to check in passengers and baggage for connecting flights.

Ticket Purchase

 

Children at the age of 5-11 years can travel without a parent or unaccompanied according to the established rules. Fill in the attached application form before arrival at the airport and present it at the check-in counter.

The child must be with a parent/attendant until the pre-flight check-in procedure is completed. A document filled in and signed by the parent/attendant is a legal proof that the child has been allowed on board the aircraft unaccompanied. Upon arrival, the receiving party must present an identity document to the airport personnel.

The attendant or the receiver of the child must be at least 18 years old. Under 5-year-old children shall not be allowed to travel without a parent or unaccompanied.

Unaccompanied child must be checked in for the flight well in advance, preferably at least 35 minutes before the departure from Kärdla and at least 45 minutes before the departure from Tallinn or Kuressaare. The parent or attendant must stay at the airport until the aircraft has taken off.

 

Rules

Children from 12 years of age need not to use the service for children travelling alone. The Air Carrier can allow up to two children travelling alone for one flight at the same time.

When purchasing the passenger ticket, the Air Carrier, the airport sales counter or the travel agency used must be notified about a child travelling alone at least 24 hours in advance before the flight, otherwise the Air Carrier will not be able to offer such a service. Neither it is possible to purchase a ticket in the Air Carrier's online booking system only for a child without selecting an adult passenger. For booking a ticket for an unaccompanied child, please contact the customer help desk or ticket resellers.

 

Surcharge for a child travelling alone is 20 € for one way.

The Air Carrier allows on board the aircraft cats and dogs that are crated. The total weight of the animal and the crate may not exceed 8 kg. The dimensions of the crate may not be larger than 40 x 35 x 20 cm. Carriage of other animals is not permitted.

 

Pre-registration is required by sending an e-mail to [email protected].

Surcharge for a carriage of a pet is 20 € for one way.

Passenger Rights

 

In a situation where the flight is cancelled or delayed for more than two hours (for example, due to weather conditions or an unexpected technical problem of the aircraft, the passengers shall be offered the following by the airport service personnel:

  • A food voucher or catering (max. 8 €/person). The food voucher will be issued only for these passengers who do not cancel their flight (who do not get a ticket refund). A food voucher can be obtained from the check-in desk at the airport, provided that the check-in is still going on and the passenger has not yet entered the security zone or the gate for boarding the aircraft. In the case the passenger uses free alternative transportation arranged by the Air Carrier to reach the destination, the Air Carrier shall refund the passenger's catering costs of up 8 euros per passenger on the basis of corresponding expense receipts and on the condition that the passenger has not used a food voucher at the airport.
  • A possibility to make two phone calls at the airport at the expense of the airport.
  • A possibility to send two e-mails or faxes at the airport at the expense of the airport.
  • Hotel accommodation, if the passenger is not at their home airport and has to wait one or several nights, or if the passenger has to wait significantly longer than planned.
  • The fare refund or rebooking the ticket for free or reaching the destination by using other means of transport organised by the Air Carrier (the Air Carrier should be notified immediately of this request by calling at +372 58856336 or sending an e-mail to [email protected]).

 

The Air Carrier does not have cooperation agreements with other air carriers for code-share flights, therefore the Air Carrier is not liable for lost hotel nights, connecting flights, operating hours, car rentals, taxi fares and other agreements made with third parties.

 

Changes in Flight Plan

The Air Carrier shall make every effort to transport the passengers and their baggage as quickly as possible to the desired destination indicated on the passenger ticket. The Air Carrier is entitled to make changes to the flight plan by giving at least a two weeks’ notice before the scheduled departure time. The Air Carrier is not liable for any agreements made with third parties, including hotel stays, connecting flights, etc. The notification of the changes shall be sent to the e-mail address or phone number that has been entered into the passenger ticket booking system. The Air Carrier shall not assume liability if it was not possible to notify the passenger of the changes due to the fact that there were no passenger contact details in the booking or they were incorrect.

Children travelling alone, people with reduced mobility, pregnant women, the sick and other passengers who require assistance when boarding and/or leaving the aircraft, must be registered when purchasing a ticket. Without notifying in advance and without making a corresponding note to the booking, it is not possible to provide such a service. The Air Carrier's possibilities for transporting people with certain reduced mobility are limited.

The service is free of charge.

 

Assistance for Passengers with Special Needs

 

Unaccompanied passenger with a hearing or visual impairment can be assisted during the boarding and leaving the aircraft. Please notify the Air Carrier or your travel agency of such a requirement in advance when purchasing a ticket.

The service is free of charge.

Ticket for a passenger travelling with an infant is valid for an infant up to the age of 24 months. People travelling with an infant are requested to arrive at the airport by the time of beginning of the check-in. An infant must have an identification document, which can be a birth certificate. The baggage weight limit for a child up to 24 months old (without a right for a separate seat) is 10 kg. In security and passport control be ready to taste the baby food, also keep the passport and boarding pass at hand. We recommend packing the baby carriage beforehand. The Air Carrier shall not be liable for any potential damage to an unpacked baby carriage.
Refund Request

Provided that the passenger ticket or an incidental service has been cancelled by the Air Carrier, you can apply for a refund of the fare or the money paid for the incidental service. The Air Carrier shall refund the fare if the passenger ticket has been purchased from the Air Carrier's online sales system or through the Air Carrier's customer service. In other cases, please contact the company that sold you the ticket. If you paid for the passenger ticket or an incidental service with a credit card, the refund will be made to the same credit card that you used for the ticket purchase. If the ticket was purchased via a bank link, the refund will be made to the same bank account from which the money was received by the Air Carrier. The money will be refunded within 30 days from making the decision of cancellation of the passenger ticket or an incidental service. The money paid for the tickets of cancelled flights will be refunded within 30 days from making the decision of cancellation of flight. A refund application letter for the money paid for the passenger ticket or an incidental service should be, in free form sent by e-mail to the address [email protected].

Medical Certificate

In certain cases, the Air Carrier will make a full refund of the fare if the passenger presents a medical certificate with the following information for evidence of the reason for not using the ticket:

  • Doctor's name, signature and a contact telephone number
  • Short description of the reasons that made the flight impossible
  • Passenger's name and personal identification code
  • Date of issue of the certificate
  • Doctor’s stamp
  • Booking number or the number of the unused ticket

A refund application letter for the fare in free form together with the medical certificate should be sent to the Air Carrier’s e-mail address [email protected].

Claims

All claims must be sent to the e-mail address [email protected]. All the messages will be answered within 10 working days at the latest.

Refusal of Carriage

The Air Carrier may refuse to carry you or your baggage if any of the following circumstances occurs, or if the Air Carrier reasonably believes that any of such circumstances may occur:

  • The ticket has not been paid for.
  • The passenger has not showed up to the flight check-in or the boarding gate of the flight in a timely manner.
  • The passenger does not have the required documents for travelling or the carriage of baggage.
  • The passenger is experiencing medical problems or there is less than 2 weeks left until the estimated birth date of a pregnant passenger's child.
  • The passenger's mental status or physical condition, including the passenger’s possible alcohol or drug intoxication poses a risk to the passenger themselves, to other passengers, to the crew or property.
  • The passenger has committed misconduct on a previous flight and the Air Carrier has a reason to believe that such conduct may reoccur.
  • The passenger fails to comply with the Air Carrier's safety or security instructions.

Considering certain circumstances, there may occur situations where there are more passengers holding a ticket than there are seats in the aircraft (the flight is overbooked). For such situations, the Air Carrier has a denied-boarding compensation system in the event that we are forced to leave off a flight a passenger with a valid ticket. We always try first to find volunteers willing to re-register their passenger ticket to another flight or use alternative transportation. In such cases, compensation may be paid to the passenger and the expenses of the re-registration and the alternative transportation used for reaching the destination indicated on the ticket, shall be covered, if necessary.

Baggage Rules

Each passenger is entitled to check in 15 kg of checked baggage for free. Some items, however, are not eligible for being checked in for free. The baggage that the weight exceeds the set limit can be checked in for a surcharge, provided that the aircraft's allowed take-off weight limit permits it. The surcharge is 3 € per each excess kg for one way. The weight of one item of checked baggage may not exceed 32 kg. Hand baggage allowed to take along in the cabin may weigh up to 5 kg and that the dimensions do not exceed 45 x 35 x 20 cm. In addition, passengers may carry one personal item such as handbag, umbrella and items purchased from the airport shops. Laptop computers, cameras, video cameras and other valuables should be taken to the aircraft cabin as hand baggage. The baggage weight limit for children up to 24 months old (without a right for a separate seat) is 10 kg. We recommend packing the baby carriage beforehand. The Air Carrier shall not be liable for any potential damage to an unpacked baby carriage.

Baggage Liability

The Air Carrier's liability in case of damage, delay and loss of baggage shall be limited. The Air Carrier assumes that the baggage includes clothing, hygiene items and other usual things needed for travel. As a rule, the Air Carrier will not transport particularly valuable baggage. For the carriage of particularly valuable baggage, the passenger must present an appropriate request in free form to the Air Carrier, including, inter alia, a list of the content and the value of the baggage, at least 72 hours prior to the flight departure. The Air Carrier is entitled to request a reasonable surcharge for the carriage of a particularly valuable baggage. The amount of the surcharge shall be decided by the Air Carrier separately in each specific case. The value of a particularly valuable baggage must be proven to the Air Carrier.

The Air Carrier shall assume liability for max 20 kg of baggage, except in the case an agreement has been previously made about the carriage of a particularly valuable baggage. The Air Carrier shall not assume liability for any valuables in the baggage that were lost.

The Air Carrier shall not assume liability for defects made by the baggage manufacturer, improper packing, the damage caused by normal wear and tear or wear and tear caused by mechanical handling of the baggage. The Air Carrier shall not compensate for the items that according to the general conditions of transportation are not allowed in the checked baggage.

Delayed Baggage

The baggage that does not arrive at the same time as the passenger is considered delayed. Please notify the Air Carrier of baggage delay immediately after the arrival of the flight to the airport of destination. Then, contact the personnel or the airport of destination or the baggage service (e.g. Lost & Found) immediately in order to start the search for your baggage. Please keep all the documents related to the case until the receipt of the baggage. Bear in mind that the passenger in whose name the baggage was checked in must notify of the baggage delay.

The phone number for Baggage Service is:

at Tallinn Airport (+372) 6058 313, e-mail: [email protected]

at Kuressaare Airport (+372) 4530313, e-mail: [email protected]

at Kärdla Airport (+372) 4631381, e-mail: [email protected]

 

Found baggage shall be delivered to the airport of destination with the next available flight. We notify the owner of the baggage that is found and delivered to the airport of destination. The found baggage can be picked up at the airport of destination.

Lost Baggage

The baggage shall be considered lost if it has not been possible to locate it within 21 days. A compensation claim for the lost baggage (together with a description of its content) must be submitted to the Air Carrier. The claim shall be submitted in accordance with the Compensation Claim Form. The basis of the amount of the compensation claim must be proven to the Air Carrier. The Air Carrier accepts original documents which prove the value of the baggage that will act as the basis for compensation of the damages to the extent the Air Carrier considers reasonable. The Air Carrier shall consider it reasonable that the value of the baggage content decreases by 33% per annum, calculated from the moment of acquisition, and the value of a suitcase or a travel bag decreases by 20% per annum, calculated from the moment of acquisition. The Air Carrier shall not compensate a suitcase or a travel bag that is more than five years old.

In the case you have made a baggage insurance agreement with an insurance company, please contact the insurer with the claim.

Damaged Baggage

The damaged baggage should be reported immediately to the Air Carrier and the respective personnel of the airport of destination or the baggage service (e.g. Lost & Found). Provided that the damage to the baggage is discovered later, a written notice of the damaged baggage must be submitted to the Air Carrier no later than 7 days after arrival at the airport of destination. The notice must be sent to the Air Carrier by e-mail to the address [email protected]. The compensation claim must be submitted to the Air Carrier no later than 21 days after arrival at the airport of destination. The compensation claim must be submitted on the Compensation Claim Form. The claim must be accompanied by, inter alia, the passenger ticket, the baggage check and a photo of the damage.

A suitcase or a travel bag that was damaged during the flight within the Air Carrier's area of liability shall be subject to repair or compensation of its value by the Air Carrier. The repair or the compensation of the value shall be decided by the Air Carrier. On the assumption that a suitcase or a travel bag cannot be repaired or it is not reasonable to do so, we shall compensate the value of the suitcase or the travel bag to the amount, necessary for purchasing a new equivalent one, taking into consideration a 20% annual decrease in the value of the suitcase or the travel bag. The damaged suitcase or the travel bag must be delivered to the Air Carrier's office at: Lõõtsa 6, 3rd floor, room 329, 11415, Tallinn. The time of delivery must be agreed upon in advance with the Air Carrier.

In the case you have made a baggage insurance agreement with an insurance company, please contact the insurer with the claim.

 

Special Baggage

Golf bags and skis are not eligible for baggage that can be checked in for free. These must be packed individually and are subject to the carriers' liability similarly to the loss or damage of other types of baggage. The skis must be packed into a ski bag. A ski bag shall contain one pair of skis and one pair of ski poles. Up to two ski bags per aircraft are allowed on board the aircraft for each flight.

The golf equipment includes a golf bag. A golf bag contains up to 14 golf clubs, up to 12 golf balls and one pair of golf shoes. One golf bag per aircraft is allowed on board the aircraft for each flight.

Exceptions can be made for each specific flight if the payload of the hold of the aircraft and the cargo weight allow it. If the payload of the hold of the aircraft and the cargo weight allow, more ski or golf equipment may be taken on one flight. The exception shall be decided by the aircraft captain. In a situation where the weather conditions render flying impossible, the baggage delivery shall be ensured to the destination at the earliest opportunity.

Baggage surcharges (one way):

  • Excess baggage (kg): 3 €
  • Pet (dog, cat) in cabin: 20 €
  • Skis: 20 €
  • Golf bag, max 15 kg: 20 €

Golf bag and ski equipment must be pre-registered at least 72 hours before the flight departure by sending the relevant information in free form to the Air Carrier’s e-mail [email protected]. The Checked baggage must not contain money, jewellery, precious metals, computers, cameras, mobile phones, electronic devices, musical instruments, glasses/sunglasses, keys, medications, negotiable documents, securities or other valuables, share certificates, bonds and other valuable documents, business documents, passports and other identity documents or samples, as well as any other fragile or highly perishable items or substances. If, despite the prohibition, the passenger has such items in the baggage, the Air Carrier shall not be liable for their loss or damage, and the passenger agrees to assume liability for the damage to themselves, the Air Carrier or third parties, caused by putting such items in their baggage.

Carriage of Firearms for Hunting

The Air Carrier accepts a limited number of firearms for hunting and the accompanying ammunition among the passenger’s baggage (max 5 kg per passenger), which depends on the configuration of the aircraft performing the particular flight. Before purchasing a ticket, a written confirmation regarding the authorization of carriage of firearms for hunting must be received from the Air Carrier. Please send an application in free form for the carriage of firearms for hunting to [email protected] from Mon to Fri 9:00 AM-4:00 PM. The firearm for hunting must be packed separately from the ammunition in accordance with the rules of ICAO and IATA, and must be transported only among the checked baggage. When checking in for the flight, the passenger must have all the necessary documents for transporting firearms for hunting, so as to present them, if necessary. A firearm for hunting is regarded as a special baggage and the transportation shall be subject to a surcharge of 20 € / one way. We recommend the passengers travelling with firearms for hunting to purchase the tickets through the Air Carrier's call centre, an authorized sales representative or directly the Air Carrier. For more information, call on the phone number +372 58856336.

Prohibited Items

Bringing along liquids in passengers’ hand baggage is limited so that all the liquids carried in passengers' hand baggage must fit into a single 1-litre, transparent, resealable plastic bag (Minigrip bags); The maximum size of the individual containers holding the liquids in this plastic bag is 100 ml. Passengers must show this plastic bag during the aviation security screening and the bag must be closed at this time. The liquids include gels, pastes, cosmetic lotions, liquid/solid mixtures and the content of pressurised containers, e.g. toothpaste, hair gel, drinks, soups, syrups, perfumes, shaving foam, aerosols and other items of similar consistency.

Electronic cigarettes (including e-cigars and other personal vaporizers) containing batteries must be protected separately in order to prevent accidental activation.

Electronic cigarettes, including e-cigars and other personal vaporizers that contain batteries, if used by the passengers or the crew, must be transported only in hand baggage during the travel. Spare batteries must be separately protected in order to prevent short-circuits. Each battery must be put in a separate plastic bag and carried in hand baggage only.

The following conditions must be met when transporting lithium batteries:

Each installed battery:

  1. may not exceed the lithium content for more than 2 g or

2.containing lithium-ion batteries, in watt-hours, may not exceed 100 Wh.

More information can be found here.

Prohibited items and substances, both in checked baggage and hand baggage: More information can be found here.

Taxes, Fees, Charges

 

All taxes, fees and charges are included in the passenger ticket price. Changes in taxes, fees or charges may change the ticket price. When using special payment options such as SMS BANK or a ticket purchase option made via WebMoney, a surcharge of considerable amount may be added by the service provider when performing the transaction. Read the conditions of the use of the payment options above carefully before using the payment option!

PS! A discount ticket (65-year-old or older passenger, severely disabled passenger and pupils and students) must be booked on a separately. A discount will not apply if you book a discount ticket with adult fare!

 

Ticket Purchase

Passenger tickets can be purchased online around the clock at the address: www.saartelennuliinid.ee. It is also possible to purchase tickets from the travel agencies authorized by the Air Carrier and at the airport ticket offices. The Air Carrier's tickets are sold at Tallinn Airport by Estair sales counter. For more information, call on the phone number +372 58856336 or send an e-mail to [email protected].

For group bookings, please send your request to the address [email protected]

We recommend purchasing tickets through the Air Carrier's website. You can pay online via a bank link, or with a VISA / Master Card / Maestro credit card.

 

Receipt Details

If you wish, you can add the company details to the website www.saartelennuliinid.ee online ticket purchase receipt. In order to do so, fill in the corresponding fields when purchasing the ticket.

For a later addition of the company details on the receipt, please contact the customer support.

Check-in Time

 

Departures

Tallinn, Kuressaare, Kärdla

In Tallinn, Kuressaare and Kärdla, check-in opens one hour before the departure.

In Tallinn and Kuressaare, check-in closes 30 minutes before the departure. In Kärdla, check-in closes 20 minutes before the departure.

If you are late for check-in, your ticket is considered used and it cannot be re-registered for another flight.

The Air Carrier issues only electronic tickets. Upon check-in, a document with a photograph must be presented: a passport, ID card, and in the case of a low fare ticket, also a (university) student card or a disability certifying document. The name on the document must correspond to the name on the ticket.

During check-in, the checked baggage and the hand baggage is weighed. The checked baggage can weigh up to 15 kg. Surcharge is paid for baggage excess weight (if the aircraft's cargo weight allows it). More information about baggage can be found under baggage rules.

 

Identity Documents

All passengers must be ready to present a document with a photograph at check-in, departure gate, during the flight and until leaving the airport of destination for identification of their person.

Parents or attendants of children must identity the person of children below 18 years of age if they do not have their own travel document. A birth certificate may be the identity document for children who travel with their parents.

 

12-year-old or older children, travelling alone must have a travel document with a photograph.

The Air Carrier reserves the right to refuse carriage of passengers without a valid travel document with a photograph and the cost of ticket will not be refunded in such case.